Frequently Asked Questions

Buy, Sell and Exchange

• How do I buy e-currency?

  To be able to buy e currency, you just need to fill out the buy form, then select your payment method (Credit Card or Bank Transfer), Fill out the form until you got completed status. Then follow the instructions you received via email. Before you buy e currency we would recommend that you preview our Privacy Policy & Terms of Conditions.
• Exactly how much e-currency will I get for my money?

  Our rates change to match market conditions. Fill out the order form and it will calculate automaticaly on the final review. To view current rates please check our fees and rates .
• How do I purchase e currency using another payment method ?

  Currently we only provide payment from Credit / Debit card, Bank transfer, and Interbank (SWIFT) Transfer.
• How do I sell e currency ?

  To get e-currency transferred to cash is easy, all you need to do is sell it to us. Fill out the sell order form and make a payment from e-currency that you have selected. we will process your order exactly as data that you provided. Fees maybe diffrent, as selected payment and receipt method. To view the rate please check our Rates and Fees.
• How to exchange one e-currency to another e-currency?

  Currently we only provide exchange from LibertyReserve and PerfectMoney, due the large fraud attemp we can not provide exchanges from other ecurrency / ewallet.

Prepaid Card

• How do I request for Prepaid Card ?

  Submitting request for Prepaid card is easy, sign up to the system and navigate to the prepaid card link. Fill out request form and follow the instructions.
• Is there any cost to have my Prepaid Card ?

  There is no cost for Exmo Prepaid card, the only one that you should to pay is for Shipping fee 25 USD and it just one time payment, there will no other fee to get the card.
• I live abroad / outside United States, am I still can get this Prepaid Card ?

  Yes, Exmo Prepaid Mastercard can be requested from any country citizens.
• How long will my Prepaid Card arrived ?

  The delivery process by regular airmail can take up to 3 weeks, depending traffic of shipping carrier.
• How secure this prepaid card ?

  Exmo prepaid card protected by anti fraud detections, you will be prompted to activate Mastercard secure code when you use it for online purchase for the first time.
• What is Card Activation ?

  Card activation required before you can use your Exmo Prepaid Mastercard. These system connected directly to the issuer bank, the bank will be allow the use of the card when the system already connected.
• Where I can use this Card ?

  Exmo Prepaid Mastercard can be used worldwide at ATM or POS locations where the logo Mastercard or Maestro displayed.
• How do I check my Transcation History / check my Balance ?

  You may login to your account and navigate to prepaid card page.
• Is the any limit for card use ?

  There's a limit 10000 USD for daily withdrawal ATM and 40000 USD for POS Purchase or Internet purchase.
• Is there any fee for card use ?

  Yes, you may looking at prepaid card page to see the fee.
• How do I Topup the Card ?

  Please login to your account and navigate to load Prepaid Card page
• How do I change the card informations, such as billing address / ATM PIN ?

  You need to request new prepaid card if you would to change the billing address, PIN code can be changed from prepaid card page on your account.

Payment

• What payment methods if I would to buy ?

  Available payment are ; Visa, Mastercard, Amex, Bank Transfer and Wire Transfer.
• How do I receive my money for selling e-currency ?

  You may choose the payment method at sell page.
• Money received, but different from money that i should receive ?

  Please note that there will be additional cost from some recipient bank. if your bank account not in USD it will be converted to the currency that you hold and there will be additional fee. Please contact your bank regarding this issue.
• I didn't receive funds to my e-currency ?

  You may review your order detail on email confirmations that you received. If the status was completed we can not refund your money, transfer to the Libertyreserve and Perfectmoney are not refundable.
• It's more than a week, I haven't received my money ?

  Please contact your bank with transfer reference that we sent to you. Some of bank may hold the money if the data you provided inaccurate

Problems

• Who do I contact about problems or questions regarding my orders?

  Please contact our support department from contact form or email support@exmo.us or you may prefer to use livechat help, our available persons will happy to assist you.
• I got an email for Authorizations, what is this ?

  Order from Credit Card may require authorizations. This steps help you and us to prevent fraud attemp and ID thief. You may got this email whenever you use diffrent card or use the card for the first time.
• Why must I include my e-currency account name and other details ?

  To avoid mistake on transfer on delivery, you should put this detail correctly.
• Refund, returns and cancellation policy

  Before the status changed to "completed", you can request to cancel your order by contacting billing department or support department. All chargeback request from bank issuer without contacting our support department will prosecuted by law.
• Other questions ?

  Our customers support available 6 days a week from 09:00 AM to 05:00 PM please use livechat help.